Terms of service
TERMS AND SERVICES
Effective Date: 16th June 2025
Company Name: Luxe Frame Art
Governing Law: United Kingdom
Contact Email: info@luxeframeart.co.uk
1. ACCEPTANCE OF TERMS
By accessing, browsing, or using our website or purchasing from Luxe Frame Art, you agree to comply with and be bound by these Terms and Services. If you do not agree with these terms, please do not use our website or services.
2. ELIGIBILITY
You must be at least 18 years of age or the legal age of majority in your jurisdiction to place an order on our website. By placing an order, you confirm that you meet this requirement.
3. PRODUCT INFORMATION
We strive to ensure that all product descriptions, pricing, and availability are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
Images of products are for illustrative purposes only. Actual products may differ slightly in appearance due to screen settings, production variances, or artistic finishes.
4. ORDERING PROCESS
Orders can be placed through our website by adding items to your cart and completing the checkout process.
All orders are subject to acceptance and availability. Luxe Frame Art reserves the right to cancel any order for any reason, including suspected fraud or stock issues.
5. PRICES AND PAYMENT
All prices are listed in US, GBP and EUR and may include applicable VAT or sales tax unless otherwise stated.
We accept payment through major credit/debit cards, PayPal, and other secure payment methods.
Payment is due in full at the time of purchase. Your payment information is processed securely by third-party processors; we do not store card details.
6. SHIPPING AND DELIVERY
We ship to the UK, EU, North America, Australia, and other selected regions. Shipping costs and estimated delivery times are displayed at checkout.
Delivery times are estimates and not guaranteed. Delays may occur due to customs clearance, local holidays, or courier issues beyond our control.
Customers are responsible for any customs duties, import taxes, or other fees incurred in their country.
7. RETURNS AND REFUNDS
We offer a 30 day return policy for eligible items. Items must be unused, in original packaging, and returned with proof of purchase.
Custom or personalized items are non-refundable unless defective or damaged.
To request a return or exchange, contact us at info@luxeframeart.co.uk with your order number and reason for return.
Refunds will be issued to the original payment method within 8 days of receiving the returned item.
8. CANCELLATION POLICY
Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped.
To cancel, contact us at info@luxeframeart.co.uk with your order details. If the order has already shipped, you may request a return under our return policy.
9. INTELLECTUAL PROPERTY
All content on our website, including logos, text, images, artwork, product designs, and graphics, is the property of Luxe Frame Art or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, transmit, or use any part of the site without our prior written consent.
10. USER ACCOUNTS
You may create an account to track orders or save preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
We reserve the right to suspend or terminate accounts that violate these Terms or are used fraudulently.
11. PROHIBITED USES
You agree not to use the website for any unlawful or unauthorized purpose, including but not limited to:
- Violating intellectual property rights
- Transmitting malware or harmful code
- Attempting to gain unauthorized access to the site
- Engaging in fraudulent transactions
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Luxe Frame Art shall not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to loss of profits, data, or goodwill arising from your use of the website or purchase of products.
Our total liability for any claim arising out of or related to these Terms shall not exceed the amount paid by you for the product or service in question.
13. WARRANTIES AND DISCLAIMERS
Products are provided "as is" and "as available" without any warranties, express or implied, except as explicitly stated.
We do not warrant that the website will be uninterrupted, secure, or error-free, or that product descriptions are entirely accurate or complete.
14. FORCE MAJEURE
We shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, government actions, or interruptions in internet or transportation services.
15. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England.
16. PRIVACY AND COOKIES
By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy and Cookie Policy.
Please review those documents to understand how your data is collected, used, and protected.
17. CHANGES TO TERMS
We reserve the right to update or modify these Terms and Conditions at any time without notice.
The latest version will be posted on our website with an updated effective date. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.
18. CONTACT INFORMATION
If you have questions or concerns about these Terms and Services, please contact us at:
Luxe Frame Art
Email: info@luxeframeart.co.uk
Website: https://luxeframeart.co.uk