Help centre

Frequently asked questions

Find quick answers to common questions about our artwork and service.

Browse our collections by subject, style and colour. Consider the colours already in your room, the available wall space and whether you want your artwork to complement your décor or become a bold statement piece.

Yes. Your print or framed artwork is produced after you place your order. This allows us to maintain quality and avoid unnecessary waste.

Please see our returns policy for eligibility and instructions.

Frames up to 50 × 70 cm, including A4 to A2, have a profile width and depth of approximately 1.5 cm.

Production normally takes 1–2 business days.

After dispatch, delivery is generally estimated to take 2–7 business days, depending on the destination. Customs processing, courier delays, public holidays and severe weather may affect these estimates.

Email info@luxeframeart.co.uk within 30 days of delivery and include:

  • Your full name
  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging
  • A photograph of the shipping or barcode label

Keep the item and all original packaging until we have reviewed your claim.