Shipping policy

At Luxe Frame Art, every piece is made to order and carefully checked before dispatch.

Production Time

Orders normally require 1–2 business days for production. Production may take longer during busy periods, public holidays or promotional events.

Estimated Delivery Time

Once dispatched, delivery normally takes 2–7 business days, depending on the destination.

Delivery times are estimates and may be affected by customs processing, courier delays, severe weather, public holidays or other circumstances outside our control.

Order Tracking

Tracking information will be provided when available. Please allow time for the courier’s tracking system to update after dispatch.

Incorrect Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address. Please email info@luxeframeart.co.uk immediately if you notice an error.

We will try to update the address, but changes cannot be guaranteed once an order has entered production or been dispatched. Additional delivery charges may apply if an order must be resent because an incorrect or incomplete address was provided.

Customs and Import Charges

International orders may be subject to customs duties, import taxes or handling fees. Where applicable, these charges are the customer’s responsibility and are not included in the product or delivery price.

Customs processing may also delay delivery.

Delayed or Missing Orders

If your tracking has not updated or your order has not arrived within the expected delivery period, contact us at info@luxeframeart.co.uk with your name and order number.

We will review the tracking information and contact the delivery provider where necessary.

Orders Damaged During Delivery

If your order arrives damaged, keep the product and all original packaging. Contact us within 30 days of delivery and include photographs of: