FAQs
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
TRACKING & DELIVERY
Will I be charged custom duties?
International orders may be subject to customs and tax fees, which are assessed by your local customs office. Unfortunately, we cannot control or predict these charges, so we recommend checking with your local customs office for more information.
Before contacting us, please try the following:Â
- Double-check your shipping confirmation email for address errors
- Check with your local post office
- Ask neighbors if the package was left with themÂ
If everything seems correct and your package is still missing, contact us at Email us here with your order number.
If there’s an error in your delivery address, we can resend the order, but you’ll be responsible for the shipping cost.
When will I receive my order?
Production time: 1–2 business days. Shipping: 2–7 business days depending on destination.
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
How can I track my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
RETURNS
What is the return policy?
We accept returns within 30 days of your item’s delivery date. To qualify, the item must be unused, undamaged, and in its original packaging.
You’ll also need to provide your order number, name on the receipt, and a clear photo of the item.
Please note: We do not accept returns for bulk orders of 10 items or more
Who pays for return shipping?
If your return is due to a damaged, defective, or incorrect item, Luxe Frame Art covers the return shipping costs.
Contact us first so we can provide apre-paid shipping label or alternative instructions.
PAYMENTS
What are my payment options?
We offer several secure payment options, so you can choose what works best for you: **debit or credit card, PayPal, Google Pay, Apple Pay,** and **Klarna**.
With **Klarna**, you can split your purchase into **3 equal payments**, with the **first payment taken when your order is confirmed**. To learn more, visit Klarna’s website.
When will you take payment for my order?
If your return is due to a damaged, defective, or incorrect item, Luxe Frame Art covers the return shipping costs.
Contact us first so we can provide apre-paid shipping label or alternative instructions.