Frequently asked questions
Is your question not listed? Then please contact our customer service.
When will I get my order?
Production Time: Orders are typically produced within 1–2 business days.
Shipping Time: After production, shipping can take an additional 2–7 business days, depending on your delivery location.
Can I return my product?
Orders can be returned within 30 days of receiving the parcel, providing they are in original resalable condition.
What factors affect shipping prices and delivery times?
Delivery times may vary based on several factors:
- Production and delivery locations
- Order size and dimensions
- Production capacity
- Shipping method selected
Where will my order ship from?
Orders are fulfilled by an on-demand fulfillment company that operates facilities worldwide.
Will I be charged customs for my order?
Yes, international orders may incur additional customs and tax fees. These charges are beyond our control and are assessed by your local customs office. Customs policies differ by country, so please consult your local customs office for specific duties and taxes applicable to your purchases.
My order should be here by now, but I still don't have it. What should I do?
If your order has not arrived, please take the following steps:
- Check your shipping confirmation email for any errors in the delivery address.
- Contact your local post office to see if they have your package.
- Check with your neighbors to see if the courier may have left the package with them.
If the shipping address is correct, and the package isn't at the post office or with your neighbors, please contact us at info@luxeframeart.co.uk with your order number for further assistance.
What if there is a mistake in my delivery address?
If you find an error in your shipping address, we can arrange to send a replacement order; however, please note that the shipping cost for the replacement will be your responsibility.